Twitter (TWTR) finally had good news to share on an earnings day—and much of it was thanks to the success of live video on its platform.
In its Q1 2017 earnings report on Wednesday, Twitter surprised Wall Street with earnings of 11 cents per share (non-GAAP) and revenue of $548 million, both better than analysts expected. Twitter is still not profitable, and its revenue declined, but for the time being, its user growth is more important—an obvious trend these days across much of Silicon Valley, where companies both private and public get a long leash to focus on acquiring users and worry about profit later.
When it comes to user growth, Twitter notched a big win after many quarters of disappointing growth: it added 9 million new users in the quarter, the most it has added since Q1 2015. It also said that daily active users (DAUs) are up 14%, though it does not disclose a total number for daily active users. It has had four straight quarters of DAU growth. Twitter CFO Anthony Noto also said Twitter is seeing “resurrected users that come back” to the service.
Users (both new and old) are coming around to Twitter thanks in part to its live video, the company says. Twitter streamed 800 hours of live video in the first quarter. And in an interview with BuzzFeed the day before earnings, Noto revealed an ambitious plan: Twitter will stream live video 24/7.
That may sound excessive, but it actually makes a lot of sense.
“Our goal is to be a dependable place so that when you want to see what’s happening, you think of going to Twitter,” Noto told BuzzFeed. Indeed, that’s what Twitter has always said it wants to be, and for many in the media, that’s what it is: an indispensable, instant news tool. But the service has struggled to convey that value to a broader user base. (Compare Twitter’s paltry 328 million users to Instagram’s 700 million and Facebook’s 1.8 billion.)
When Twitter went public in 2013, it included a graphic that used four terms: public; real-time; conversational; and distributed. (Facebook, by comparison, kept things vague, calling itself “an open platform,” while Snap called itself a “camera company.”) Early on in its 10-K SEC filing, Twitter defined itself as a place for people to “discover what is happening in their world right now.”
Streaming everything, all the time, would be the ultimate realization of that goal. It’s not a departure; it was inevitable.
That doesn’t mean it’s not risky.
To show live content, Twitter has to spend. Last year, it spent $10 million to live-stream 10 Thursday Night Football games. The NFL streaming was a modest success: Twitter averaged 3.5 million unique viewers per game. But for this season, it lost those rights to Amazon, which will pay five times more: $50 million for 10 games. That price tag may have been too much for Twitter.
Luckily, it turns out non-sports content was more popular anyway. Twitter has said its live stream of Donald Trump’s inauguration got about 8.5 million unique viewers. Its Academy Awards shows, which streamed before and after the ceremony, earned a combined 6.4 million viewers—nearly double an average TNF game. And on its earnings call, execs touted its Grammys red carpet stream, which set a record for any entertainment or sports live-stream Twitter has done since September, at 1.5 million viewers.
So that’s entertainment and politics, and Twitter certainly isn’t abandoning sports, either: its careers website has a number of job listings relating to live video right now, including a position for a head of live sports. It describes its live streaming efforts to job applicants this way: “Twitter is quickly building and improving a live streaming video experience that can support any kind of live content across sports, entertainment, and news. What’s unique about this experience is that it pairs the live-streaming video together with vibrant live Twitter conversations in a way that connects the audience more closely.” It name-drops existing partnerships with MLB, NBA, NHL, and Pac-12 Network.
Make no mistake: Twitter is still not growing quickly enough and it still hasn’t figured out how to monetize its product. Oppenheimer & Co., in a note on Thursday, wrote bluntly that Twitter’s Q1 beat, DAU growth, and video metrics are “all encouraging, but probably won’t drive meaningful financial improvement in 2017.” Ouch. But if Twitter can make 24/7 video a winner, the narrative will change. Twitter has an opportunity to become the leading video destination for cable cord-cutters.
Whether Twitter can win in this game won’t be determined by volume, but by quality. People aren’t going to tune in all day just because there’s something to watch. (For proof, look no further than the fact that dozens of media outlets live-streamed the presidential debates to Facebook, amounting to a lot of noise; not every stream was a hit.) But they will watch if there’s an event, or show, or game, that they can’t see elsewhere (perhaps because they’ve cut the cable cord) and appreciate the chance to glance for a few minutes.
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Daniel Roberts is a writer at Yahoo Finance, covering sports and tech. Follow him on Twitter at @readDanwrite.